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tealfoxdesigns

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Personalised Clothing & Gifts
Business Branded Merchandise

Shipping Policy

All items are made to order and can take up to 10 working days to be completed and dispatched. This time does not include weekends or Bank Holidays. At peak times this may be extended but we will always keep you informed if this happens. 2nd Class Standard postage is included in the price of all our products. If more than one product is ordered, where possible, we will upgrade your shipping to ensure the value is covered sufficiently. If you need something for a specific date please contact us prior to ordering so we can confirm whether this is possible. We don't hold stock of all products and therefore most are ordered as required before printing.

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it and unworn. It must also be in the original packaging. Unfortunately personalised or custom printed items cannot be returned unless faulty. The fault will need to be flagged up to me within 7 days of receiving your item and will only apply on an unworn item. Once any item has been worn it is no longer eligible for a refund. To complete your return, we require a receipt or proof of purchase. This can be a copy of the email you received when ordering. Please do not send your purchase back without having contacted us prior, to agree the return. Email address for all contact – tealfoxdesigns@outlook.com

Cancellation / Return / Exchange Policy

We are happy to accept cancellations. Should you wish to cancel your order you will need to inform us in writing (via email is fine) within 24 hours of placing your order. We will happily accept returns of non-personalised items, they need to be returned within 14 days for a full refund. The buyer is responsible for the return postage of any item not wanted.
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