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Taylor & Boo

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I have a bespoke range of quirky items, all made with love for yourself or to gift to others. I have items to suit all tastes and budgets. From felt to paper to beads, I utilise a range of materials to handcraft my items.

Shipping Policy

Please allow 1-3 working days for me to process your order. I will make it a priority to fulfil your order as soon as possible.

Personalised orders take 14-21 days to create and deliver within the UK because they are made to order. I aim to despatch personalised orders within 14 days of receipt of the order.

I include free shipping within the UK and international shipping will be dependent upon the price from Royal Mail. Shipping times depend on your location. Royal Mail suggests 1-3 days for delivery within the UK. International shipping is longer.

I do not ship to PO Box addresses.

Refund Policy

I accept returns up to 14 days after delivery, if the item is unused and in its original condition, and I will refund the full order amount minus the shipping costs for the return. 

Unfortunately, as personalised items are made to order, I am unable to offer a refund on these items.

In the event that your order arrives damaged in any way, please email me as soon as possible at debstaylor79@gmail.com with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution. 

Cancellation / Return / Exchange Policy

I accept cancellations of ready to post items before I despatch them. If they are despatched, then the buyer will need to return the goods at their own cost before a refund can be processed. 

Personalised orders will need to be cancelled within 48 hours of the order being made and can't be exchanged for another item.

Ready to post items will be exchanged at my discretion and maybe subject to a postage charge.

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