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5 out of 5

Scarlett’s Keepsakes and Makes

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Thank you for visiting Scarlett’s Keepsakes and Makes. I’m Issy and I have a real passion for creating bespoke handcrafted keepsakes using precious items of clothing that belonging to my customers. In addition I also have an expanding array of ready to order personalised keepsakes using gorgeous fabrics and materials.

Shipping Policy

  • All clothing keepsake items will be sent via Royal Mail Tracked 48 service.
  • All ready made personalised keepsakes will be sent via Royal Mail 2nd Class.

Refund Policy

  • All items created using clothing provided by customers are non-refundable. All keepsakes will be designed alongside each customer and approval will be sought on all designs before work commences on them.
  • Personalised items are non-refundable.
  • Orders which are not personalised can be returned within 14 days providing they are in their original condition for a full refund. Return postage costs need to be covered by the customer and will not be reimbursed. 
  • All items are hand crafted to a high standard and photographs are taken of completed items but should they arrive damaged or faulty contact must be made as soon as you have received and identified the fault/damage and returned within 14 days to request a refund.

Cancellation / Return / Exchange Policy

  • Clothing keepsakes can be cancelled up until the point of the making process. Once they are commenced they cannot be cancelled, returned or exchanged. If at any time a customer changes their mind then contact should be made immediately to ensure that work has not begun.
  • Any clothing items which require returning following cancellation of an order will be done via Royal Mail Tracked 48 and the cost of return postage will need to be paid before items are returned. The cost of postage will reflect current Royal Mail charges according to the weight of the parcel and will be the responsibility of the customer. The postage cost may be deducted from the amount due to be refunded.
  • Any personalised item can be cancelled up until the point the item is personalised. Once personalised, orders cannot be cancelled.
  • Where a customer changes their mind on a non-personalised item only, a refund or exchange can be requested provided the item is returned within 14 days. Postage costs will be the responsibility of the customer. It is therefore advised that a recorded or tracked service is used. 
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eppodiatry has reviewed this store
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eppodiatry
1 reviews 17 April 2022 7:41 pm

Beautiful Easter gift bag! We bought it for my daughter to collect her eggs in the garden and she loved it!! This was not my first purchase from "Scarlett's keepsakes" and it certainly won't be my last either!! Highly recommended!!

 Reusable Personalised Gift Bag

5.0 Product
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