All items are Handmade to order and some items may take longer to dispatch please see individual listings for shipping estimates. I do try to get all orders dispatched with in 3-5 days 2nd class Royal Mail.
Refunds will only be issued if there is a fault with the product. All faults must be reported within 24 hours of receiving your order, otherwise, they may not be accepted. If there is an issue with your order, please email shelley at hello:@sacredmooncandles.co.uk.
Cancellation / Return / Exchange Policy
I gladly accept returns, exchanges and cancellations Contact me within: 7 days of delivery Dispatch items back within: 14 days of delivery Request a cancellation within: 12 hours of purchase The following items can not be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for: Custom or personalised orders Earrings Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Sacred Moon Candles & Gifts and the Owner accepts no liability and shall not be held responsible for any injuries, damages, or losses resulting from the use of products purchased from Sacred Moon Candles & Gifts. Purchasing shop products signifies your acceptance of this statement and releases Sacred Moon Candles & Gifts and the owner from all liability.
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