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My Cactus Adventure

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The home of quirky and original crochet planty and animal gifts with a touch of digital art too.

Shipping Policy

Shipping is free and will be sent 2nd class.

Items are usually ready to ship within 5 working days.

Royal mail are experiencing significant issues at moment with postal delays. If an item is not received within 10 working days ( monday to friday)days of date of posting, it is classed as lost by Royal mail and I will be required to file a lost item report. In this case, provided the tracking does not show it as being delivered, I will process a refund or post out a replacement.

If the tracking shows as delivered, I will require a crime number in order to process a refund or replacement. you can obtain this by reporting mail theft to the police.

Refund Policy

Returns due to change of mind are accepted if notified of the return within 14 days. The item must be returned in its' original condition by a tracked method and at the buyers cost. Once the item has been received and inspected, a refund of the item and outgoing postage will be processed.

If your item arrives faulty or damaged, please contact me so that I can send a replacement item. Photographic proof will be required of the box and item so that I can put in a claim with the carrier.


Cancellation / Return / Exchange Policy

Cancellations are not accepted once the item has been posted - Please refer to the refund policy in this case.

Returns and exchanges are accepted as your own postal cost - The item must be returned in its original condition.

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