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GemmasBowtique

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The home of handmade scrunchies, makeup bags, fabric baskets and much more!
All products are handmade at home in Buckinghamshire.
All available in fun and unique fabrics for everyday occasions or the perfect gift.

Shipping Policy

Orders will generally take from 3-5 working days to be posted, this is before the recommended 2nd class postage time with Royal Mail which can depend on the season/demand.
Orders will be posted standard 2nd class in most circumstances and you will be required to wait 10 working days from postage to claim your parcel as missing.

Refund Policy

Refunds completely depend on the individual situation. The products will need to be returned (at buyers cost unless the item is faulty/exempt) for the refund to be issued, in the same condition as they were sent to you in. Adequate packaging for returns is the responsibility of the buyer.

Cancellation / Return / Exchange Policy

Orders typically can be cancelled up until they are processed, although this may depend on the individual situation. Personalised items cannot be cancelled/returned unless faulty. Once the order is posted, no cancellation is possible, only is returned at buyers cost.

GDPR Policy:
No customer information is printed or shared with anyone outside Gemma's Bowtique. Any information collected is given by you and only used for the purpose of fulfilling your order.

Information given by you may include: Name, Postage address, Email, Telephone number, Payment details (usually via paypal so no details can be seen) and any other relevant details to the order you have or intend to place. Once an order is completed messages are likely to be deleted but contact information and your address will be kept incase of issues or queries with the purchase. We do not have any form of email marketing so you will not be contacted apart from regarding anything to do with your order. Storage of customer information is kept to a minimum and not shared with anyone else. Order information will also be kept on email as proof of purchase, without this any future complications with an order cannot be traced easily so may cause issues with help. Information on purchases may be kept for up to 7 years for tax purposes. Messages will be deleted is an order is agreed to not be forthcoming or the order has been placed.

By contacting and placing an order with Gemma's Bowtique, you are agreeing to all of the above. Rights: Any details of your previous order/orders can always be removed by request. Details are never used to collect any research or to provide to anyone else and are solely kept for the sake of proof of purchase for any complications that may arise. Contact can be made via the website or via email (gemmasbowtique@gmail.com) to find out what information is held on your order form or to have it removed from my database.

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