An array of handmade fabric gifts, keepsakes and paper crafts and stationery.
All parcels are sent via Royal Mail, 1st class unless alternative is chosen at checkout.
- Off the shelf merchandise will be dispatched within 24 hours of purchase;
- Personalisable merchandise will be dispatched within 72 hours;
- Bespoke product time line will be agreed beforehand; and
- Downloadable merchandise - a PDF/JPEG/PNG print ready file will be emailed within 3 hours of completed purchase.
Please remember: Signed for or Tracked postage is available, please choose this option at check out.
In order to process a refund (physical products only):
- please contact me within 24 hours of delivery so that we can discuss the problems that you have with your product;
- Goods need to be returned withing 60 days of receipt in the original packaging (not the envelope sent in) and not have been used or altered in any way;
- On receipt of product and checked for use/alteration, a full refund (inc. original postage) will be processed within 24 hours of receipt to the original payment source.
- All personalised, bespoke or made-to-order merchandise is non-refundable, unless they are faulty - Please contact me within 24 hours of receiving your product; and
- Sales merchandise is non-refundable;
- Digital downloadable products.
Cancellation / Return / Exchange Policy
In the first instance please contact me directly so that we can resolve any issues that you may have in the most appropriate and straight forward way.
- as long as your product(s) have not been dispatched you will be able to cancel, and a refund will be issued back to the original payment method. This applies to both digital and non-digital products alike.
- If cancellation is after then please refer to the returns and refunds policies.
- if the product(s) have already been posted and is not a personalised, made to order or bespoke item - please return this in its original packaging, unused and unaltered. Once I have received it back I will email you to confirm that and process a refund for you.
- digital products that have been emailed are not eligible for cancellation, refund or exchange unless faulty.
Exchange (both digital and postal)
- Unless faulty no exchanges will be processed on personalised, made to order and bespoke products, will be exchanged.
- If there is an error which is an error on my part, please contact me to resolve and re-issue your product for you with corrections.
- If products are to be posted out due to error and exchange, all postage costs will be covered by Dotty Love.