Exceptional hand made jewellery, artwork, accessories and keepsakes
I aim to ship your orders within 1-5 days of receiving the order and payment.
In order to be eligivle for a refund, you have to return the product within 28 calendar days of your purchase. The product myst be in the same condition that you received it and undamaged in any way.
After we recive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you've used during the purchase.
If the product is damagaed in any way, or you have initiated the return after 28 calendar days have passed, you will not be eligible for a refund.
Please note that any items made to your specifications/ personalised items cannot be returned for a refund. Earrings and any intimate items cannot be returned for a refund due to hygiene reasons.
Please do not hesitate to contact me if you have any questions, I will do my best to help.
Cancellation / Return / Exchange Policy
Please note that any items made to your specifications/ personalised items cannot be refunded, or exchanged, you may cancel only if the item production process has not yet begun. Earrings and any intimate items cannot be returned, refunded or exchanged due to hygiene reasons.
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